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Returns

All items are thoroughly inspected and carefully packed, however if you wish to return a product to us for any reason, please do so within 30 days of the despatch date. To receive a full refund, items must not have been used and must be returned to us with their original packaging intact.

1. How do I return my item?

The easiest way for you to return your item is to follow these 3 steps:

1) Pack everything up securely. Please include the despatch note you received with your order.

2) State the reason for your return.

3) Post back to us at the address below. We recommend you obtain proof of postage. This is available free of charge at the Post Office. As soon as we receive the returned item we will issue a full refund to the card with which you made your purchase.

TrumPetShop.co.uk

65 Lancaster Road Industrial Estate

Lancaster Road

Barnet

Hertfordshire

EN4 8AS

2. How long does it take to get a refund?

As soon as we receive the returned item we will issue a full refund to the card with which you made your purchase. This refund is subject to standard bank clearing times and depending on the payment method can take up to 7 working days.

Still have questions?

Give us a call on 020 3874 0720 or email us at customerservices@trumpetshop.co.uk, we'll be happy to help.